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Terms & Conditions

TERMS OF USE

These terms of use is an electronic record in the form of an electronic contract formed under Information Technology Act, 2000 and rules made there under and the amended provisions pertaining to electronic documents / records in various statutes. These terms of use do not require any physical, electronic or digital signature. 

These terms of use are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms of use for access or usage of the website by any person. 

The domain name www.garrten.com on the website and mobile application (hereinafter referred to as "Website") is managed by BALKRS, a company with its registered office at Mumbai, India (hereinafter referred to as "BALKRS"). 

Your use of the Website, services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact with any third parties registered on the Website, You shall be subject to the policies that are applicable to the Website for such transactions with such third parties. By mere use of the Website, You shall be contracting with Balkrs and these terms and conditions including the policies constitute Your binding obligations, with Balkrs. 

For the purpose of these Terms of Use, wherever the context so requires "You", “Your”, “Yourself” or "User" shall mean any natural or legal person who has either registered on the Website as a registered user or who visits the Website as a guest. The term "We", "Us", "Our" shall mean Balkrs. 

When You use any of the services provided by Us through the Website, including but not limited to product reviews, feedback, etc., You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into these Terms of Use and shall be considered as part and parcel of these Terms of Use. We reserve the right, at Our sole discretion, to change, modify, alter, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for any updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, revocable, limited privilege to enter and use the Website. 

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Balkrs policies (including but not limited to  FAQs , and Privacy Policy ) as amended from time to time at www.garrten.com and subject Yourself to other conditions for accessing the Website, including user agreement terms with registered sellers on our Website. 

Please note that the availability of, and your ability to access the Website or some part of the Website, is subject to our sole discretion and may be dependent upon your geographical location. On account of the nature of the internet, this Website may also be accessed in various geographical locations; and You hereby agree and acknowledge that You are accessing this Website and availing of the services, at your own risk, choice and initiative and You agree and undertake to ensure that your use of the Website complies with all applicable laws including the local laws in your jurisdiction. Further, such services may vary from place to place, time to time and device to device and would be subject to various parameters such as specifications, device, internet availability and speed, bandwidth, etc. You agree and acknowledge that We may monitor or use certain technologies and monitoring of activities including logging of Your IP address to ascertain and verify your geographical location. Subject to compatibility, You may be able to access the Websites through mobile phones, tablets and other IP based connected devices.

MEMBERSHIP ELIGIBILITY

Use of the Website is permitted only to persons who are capable of forming legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If You are a minor i.e. under the age of 18 years, You shall not register as a User of the Website and shall not transact on or use the Website. As a minor if You wish to use or transact on Website, such use or transaction may be made by Your legal guardian or parents on the Website. Balkrs reserves the right to terminate Your membership and/or refuse to provide You with access to the Website if it is brought to Balkrs’s notice or if it is discovered that You are under the age of 18 years.

YOUR ACCOUNT AND REGISTRATION OBLIGATIONS

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password; You shall be responsible for all activities that occur under your Display Name and Password; and for restricting access to your computer to prevent unauthorized access to your account. You agree to maintain and promptly update your registration information to keep it true, accurate, current and complete. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website. Balkrs reserves the right to refuse access to the Website, terminate accounts, remove or edit content at any time without notice to You. You acknowledge and agree that We shall have no liability associated with or arising from your failure to maintain accurate registration information, including, but not limited to, your failure to receive critical information about the Website or your account/profile. You further agree that We are authorized to verify such registration information. You acknowledge and agree that You are responsible for any unauthorized activities and/or liabilities made through the use of Your Display Name and Password. In no event will We be liable for the unauthorized use or misuse of Your Display Name and/or Password.

You acknowledge and agree that We may rely on the registration information as provided by You to send You important information and notices regarding your account/profile and the Website. From time to time, We may send You newsletters and other promotions by email or SMS. You can unsubscribe from our newsletters and other promotions through the unsubscribe mechanism contained in the applicable message. 

The Website may provide You with access to some products and services without You having to register as a user. In each such case your identification is based on means of identification that We deem appropriate, such as Your mobile telephone number.

COMMUNICATIONS

When You use the Website or send emails or other data, information or communication to Us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with You by email or by such other mode of communication, electronic or otherwise.

CARTING OF PRODUCTS FOR INTENDED PURCHASE:

We may reserve the right to limit the number of Gärrten products You can cart for an intended purchase in a single transaction. 

Once You have completed selection of products for an intended purchase, as part of the checkout process, You must provide all relevant details requested on the Website including, among other things, the name of the intended recipient and their delivery address, etc. These details would then be transmitted to Us who would then proceed to book and confirm your order after successful payment on the payment gateway. 

You warrant that any personal information which You are required to provide when placing an order is true, accurate, current and complete in all respects. 

You agree that any personalized products (if any) You may purchase are for your own, or your recipient's personal use, and no attempt will be made to market, resell or re-distribute the personalized products in any manner whatsoever.

ACCESS TO WEBSITE

We will do our utmost to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

CHARGES

Registration on the Website is free. Balkrs does not and will not charge any fee for browsing on the Website or use of the Website services.
 

USE OF THE WEBSITE

You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles: 

You shall not host, display, upload, modify, publish, transmit, update or share any information which: 

(a) belongs to another person and to which You do not have any right to; 

(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing in any manner whatever; 

(c) is misleading in any way; 

(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; 

(e) bully, intimidate, mislead or deceive, harass or advocates harassment of another person; 

(f) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"; 

(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; 

(h) infringes upon or violates any third party's rights (including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity); 

(i) promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; 

(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); 

(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; 

(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; 

(m) contains video, photographs, or images of another person (with a minor or an adult). 

(n) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; 

(o) engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Website. Throughout these Terms of Use,  Balkrs prior written consent means a communication coming from Balkrs Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization; 

(p) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believe is or could be construed as being illegal; 

(q) interferes with another user’s use and enjoyment of the Website or any other individual's user and enjoyment of similar services; 

(r) refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use. 

(s) harms minors in any way; 

(t) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products; 

(u) violates any law for the time being in force; 

(v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; 

(w) impersonates any other person or entity or to use a false name or a name that You are not authorized to use; 

(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information; 

(y) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. 

(z) shall not be false, inaccurate or misleading; 

(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. 

(ab) publish and send personalized content that is unlawful, defamatory, threatening, malicious, hate speech, pornographic, violent or offensive. 

(ac) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers. 


You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity. 

You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means. 

You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website. 

You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Balkrs or our brands or the registered sellers or otherwise tarnish or dilute any Balkrs 's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or Balkrs's systems or networks, or any systems or networks connected to Balkrs. 

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website. 

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity. 

You agree that We shall have the right but have no obligation, to monitor the content uploaded by You and to restrict or remove such content that We may determine, in its sole discretion, is inappropriate or for any other reason. You acknowledge that We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these Terms of Use, including, but not limited to, terminating their account and/or reporting such content, conduct, or activity, to law enforcement authorities, in addition to any other available remedies under law or equity. 

You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of  Balkrs and / or others.

CONTENTS POSTED ON SITE

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), are the sole property of Balkrs. Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Balkrs’s express prior written consent. 
You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents. 
You shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Website (collectively, "Content"). Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use. 

 

PRIVACY

(as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy. If You object to Your Information being transferred or used in this way please do not use Website. 


We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. 
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

 
We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information. 

 

BILLING

The price of our merchandise as mentioned on Garrten.com is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. The tax rate applied and charged upon the order shall include combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. Balkrs reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge Delivery Charges which may include postal charges/ shipment charges etc. that may be applicable for your country.

ORDER CANCELLATION BY US

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. Balkrs reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days.

 

SHIPPING & PROCESSING FEE

Our shipping and processing charges are intended to compensate Us for the cost of processing your order, handling and packing the products you purchase and delivering them to you. For further information please refer to our Shipping & Payment Policy.

 

PAYMENT

While availing any of the payment method/s offered by Us, We are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your “Bank/s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

All payments made against the purchases/services on Garrten.com by you shall be as against the price displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Us. Before shipping your order to You, we may request You to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a fool proof online shopping environment to our users.

We may employ third party facilities, for Payments on the Website. Such payments can be made through the electronic or through Cash on delivery transactions, as may be permitted by Us which shall be at its sole discretion. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

DELIVERY

Balkrs endeavors but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Balkrs fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Balkrs may at its discretion charge you for additional shipping cost.

REFUNDS & RETURNS

Balkrs shall make all endeavors to deliver defect free products to the purchasers. Balkrs does not take title to any returned items purchased by the user unless the item is received by Balkrs. Any item purchased on Our website does qualify for any return within 15 days. In case the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Us within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.

We hold the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges FAQ.

PRODUCT DESCRIPTIONS

Products displayed on Garrten.com attempts to be as accurate as possible. However, We do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Balkrs is not as described, your sole remedy is to contact Us within 48 hours of receipt and Balkrs reserves the right to provide a solution as per its discretion. We hold the sole discretion to determine whether a refund can be issued

 

PRODUCT PRICING DISCLAIMER

The prices displayed on our website may differ from prices that are available in stores. Further the prices displayed in our catalogs are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and may not include shipping and taxes which may be extra as applicable.

DISCLAIMER OF WARRANTIES AND LIABILITY

This Website, all the contents, information, materials and products (including but not limited to software) and services, included on or otherwise made available to You through this Website are provided on "as is" and "as available" basis without any representation or warranties (express or implied) including any implied warranties of merchantability, completeness, fitness for purpose, freedom from computer virus, availability, security, compatibility, title, the accuracy or completeness of information, or of non-infringement, except otherwise specified in writing. We shall neither be liable nor responsible for any actions or inactions of registered sellers nor any breach of conditions, representations or warranties by the registered sellers and hereby disclaim any and all responsibility and liability in that regard. Without prejudice to the forgoing paragraph, Balkrs does not warrant that:

  1. This Website will be constantly available, or available at all; or

  2. The information on this Website is complete, true, accurate, non-misleading or correctly sequenced, reliable or timely.


Balkrs will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Balkrs does not warrant that this Website; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components. We assume no liability or responsibility for any errors or omissions in the Content on the Website. You use the Website at Your sole risk. 

Nothing on the Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by different state laws and if We are unable to deliver such Products due to implications of different state laws, We will return or will give credit for the amount (if any) received in advance by We from the sale of such Product that could not be delivered to You.

You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS, unless you are a member of our loyalty program.

COMPLIANCE WITH LAWS:

Customer and a registered seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made thereunder and notifications issued there under, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using the payment facility of the Seller .

INDEMNITY

You shall indemnify and hold harmless Balkrs, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, shareholders, agents, employees, representatives, from and against any and all claims, demands, liabilities, obligations, losses, costs or debt, damages, actions and expenses (including reasonable attorneys' fees) arising out of or relating to (i) Your use of Website including but not limited to use of any Content; (ii) any breach or alleged breach of these Terms of Use, Privacy Policy and other Policies, (iii) Your violation of any law, rules or regulations or the rights of a third party. This indemnification obligation will survive the expiry or termination of these Terms of Use and Your use of the Website.

WAIVER

If You breach the terms and We take no action, We will still be entitled to use our rights and remedies in any other situation where You breach these conditions.

APPLICABLE LAW

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Mumbai.

JURISDICTION

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Balkrs make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this Website from other locations/Countries other than India do so on their own initiative and Balkrs is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable, even if such products have been ordered for delivery within India.

TRADEMARK, COPYRIGHT AND RESTRICTION

This Website is controlled and operated by Balkrs. We own all copyright, trademarks, and other intellectual property rights in the contents within this Website including description, images, illustrations, audio clips, and video clips featured in the product listings. The compilation of all content on this Website is the exclusive property of Us. All software used on this Website is the property of Us, throughout the world and in perpetuity. Material on Website is solely for Your personal, non-commercial use. All rights are reserved. You shall not copy, retain, distribute, reproduce, republish, upload, post, transmit or use any of the content on this Website in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so, except with our prior written consent. The use of such intellectual property by You, or anyone else authorized by You, is prohibited unless specifically permitted by these Terms of Use or specific permission provided elsewhere on the Website. Any unauthorized use of the intellectual property may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. We neither warrant nor represent that Your use of materials displayed on the Website will not infringe rights of third parties not owned by or affiliated with Us. 
 

Trademark complaint

We respect the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to Balkrs at admin@balkrs.com

Product Description

We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard. 
 

LIMITATION OF LIABILITY

IN NO EVENT SHALL BALKRS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
 

GRIEVANCE

Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to asia.customerservice@garrten.com

The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.

POLICIES

PROFANITY POLICY

Balkrs prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. 

This policy extends to text within listings, on registered seller pages and all other areas of the Website that another User may view. If the profane words are part of a title for the item being sold, We will 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***). 

If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal. 

Disciplinary action may result in the indefinite suspension of a user's account, temporary suspension, or a formal warning. 

Balkrs will consider the circumstances of an alleged policy violation and the user's trading records before taking action. 

Violations of this policy may result in a range of actions, including:
  • Limits placed on account privileges
  • Loss of special status
  • Account suspension

EMAIL ABUSE & THREAT POLICY

Private communication, including email correspondence, is not regulated by Balkrs. Balkrs encourages its Users to be professional, courteous and respectful when communicating by email. 

However, Balkrs will investigate and can take action on certain types of unwanted emails that violate Balkrs policies.

 

SUCH INSTANCES:

Threats of Bodily Harm - Balkrs does not permit Users to send explicit threats of bodily harm. 

Misuse of Balkrs System - Balkrs allows Users to facilitate transactions through the Balkrs system, but will investigate any misuse of this service. 

Spoof (Fake) email - Balkrs will never ask You to provide sensitive information through email. In case You receive any spoof (fake) email, You are requested to report the same to Us through 'Contact Us' tab. 

Spam (Unsolicited Commercial email) - Balkrs's spam policy applies only to unsolicited commercial messages sent by Balkrs Users. MondelezBalkrs Users are not allowed to send spam messages to other Users. 

Offers to Buy or Sell Outside of Balkrs - Balkrs prohibits email offers to buy or sell listed products outside of the Balkrs Website. Offers of this nature are a potential fraud risk for both Buyers and Sellers. 

Balkrs policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards. 

Violations of this policy may result in a range of actions, including:

  • Limits on account privileges

  • Account suspension

  • Cancellation of listings

  • Loss of special status

OTHER BUSINESSES

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LAST UPDATED: 01 Jan, 2019