Terms of service

GÄRRTEN – TERMS OF SERVICE

Last Updated: June 2026

These Terms of Service (“Terms”) govern your access to and use of www.garrten.com, its sub-domains, and any associated web-based applications operated by BALKRS (collectively, the “Platform”).

GÄRRTEN is a trademark owned by BALKRS. In these Terms, “BALKRS”, “GÄRRTEN”, “Company”, “we”, “us”, and “our” refer to BALKRS, while “you” and “your” refer to any visitor, user, or customer of the Platform.

These Terms apply to all use of the Platform, including browsing, account creation, purchases, services, communications, content, and transactions carried out through the Platform, social media channels, messaging platforms, or assisted-commerce channels.

By accessing or using the Platform, creating an account, placing an order, or otherwise interacting with us, you agree to be bound by these Terms, our Privacy Policy, Return & Exchange Policy, Shipping Policy, and any other policies expressly referenced herein. If you do not agree with these Terms, you must not access or use the Platform.

These Terms constitute an electronic record under the Information Technology Act, 2000 and the applicable rules made thereunder, and do not require any physical or digital signature.

1. LEGAL ENTITY DETAILS

Operating Entity: BALKRS
Registered Address: 35 Golf Course, Ratanada, Jodhpur -342011 Rajasthan (INDIA)
Customer Support Email: asia.customerservice@garrten.com

2. ELIGIBILITY

By using the Platform, you represent and warrant that:

• you are at least eighteen (18) years of age;
• you are competent to enter into legally binding contracts under applicable law; and
• all information provided by you is accurate and complete.

The Company reserves the right to refuse service, suspend accounts, restrict Cash-on-Delivery facilities, or cancel orders where usage is inconsistent with the intended commercial operation, integrity, or security of the Platform.

3. ACCOUNT REGISTRATION

Users may create an account or place orders as guests.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. The Company shall not be liable for unauthorized access resulting from your failure to safeguard account credentials.

4. ORDER ACCEPTANCE

An order placed by a customer constitutes an offer to purchase. Acceptance of such offer shall occur only upon dispatch of the product by the Company.

The Company reserves the right to refuse or cancel any order for reasons including but not limited to:

• pricing or technical errors;
• suspected fraudulent transactions;
• product unavailability;
• limitations on quantities;
• inaccurate customer information; or
• regulatory or compliance concerns.

If payment has already been processed for a cancelled order, the applicable amount shall be refunded to the original payment source.

Payments relating to accepted refund requests shall be initiated within a reasonable period in accordance with applicable requirements prescribed by the Reserve Bank of India, any other competent authority and applicable law.

Pricing, shipping charges, taxes, and applicable fees shall be displayed prior to order confirmation in accordance with applicable law. The Company shall not impose a cancellation charge on a customer unless a similar charge is also borne by the Company where the Company unilaterally cancels a confirmed order.

Applicable statutory disclosures required under Indian law, including pricing and importer/manufacturer details where applicable, shall be provided in accordance with law.

No verbal communication, customer support communication, influencer representation, social media interaction, or informal correspondence shall override these Terms unless expressly confirmed in writing by the Company.

5. PRODUCT REPRESENTATION

The Company endeavours to ensure that all material product specifications, including leather category, core construction details, and major functional characteristics, substantially conform to the product descriptions displayed on the Platform.

Gärrten products are handcrafted using premium leathers and artisanal manufacturing processes. Natural variations including grain density, wrinkles, tonal differences, artisanal finishing irregularities, leather softening, patina development, texture variations, and natural material characteristics are inherent characteristics of handcrafted leather products and shall not constitute manufacturing defects.

Actual product colours may vary slightly depending on screen calibration, photography lighting, leather batch characteristics, and display settings.

Manufacturing defects shall mean material structural faults arising directly from the production process and shall not include natural material characteristics, normal wear arising from intended usage, aesthetic preferences, ageing, oxidation, scratches, texture variation, softening, colour variation, or changes arising from environmental exposure.

The Company reserves the right to correct typographical errors, inaccuracies, omissions, pricing discrepancies, or stock availability errors without prior notice.

6. PERSONALIZED & BESPOKE PRODUCTS

Personalized, monogrammed, embossed, or bespoke products are non-returnable and non-refundable except in cases of verified manufacturing defects or transit damage.

Minor deviations in embossing placement, alignment, depth, or artisanal finishing shall not be treated as defects.

Orders for personalized or bespoke products cannot be cancelled once customization or production has commenced.

7. PRICING, TAXES & PAYMENTS

Prices displayed on the Platform are in Indian Rupees (INR) unless otherwise specified and are inclusive of applicable Indian taxes where legally required.

Shipping charges, customs duties, import taxes, VAT, or destination-country levies applicable to international shipments may be charged additionally and shall be the responsibility of the customer unless expressly stated otherwise.

The Company may request additional identity, address, or payment verification for high-value, unusual, or internationally flagged transactions.

The Company shall not be responsible for delays, failures, reversals, chargeback freezes, banking delays, or technical disruptions attributable to third-party payment service providers, payment gateways, or banking systems.

Promotional offers, discount codes, loyalty benefits, giveaways, or limited-period campaigns may be withdrawn, modified, refused, or cancelled where misuse, technical error, abuse, duplication, or unintended application is identified.

The Company reserves the right to refuse transactions or shipments where prohibited under applicable export controls, sanctions laws, trade restrictions, or governmental regulations.

8. SHIPPING & DELIVERY

Delivery timelines displayed on the Platform are indicative estimates and may vary depending on logistics conditions, destination, customs clearance, or circumstances beyond reasonable control.

While logistics services may be performed through independent third-party service providers, the Company shall use commercially reasonable efforts to assist customers in resolving delivery-related concerns.

Customers are encouraged to retain packaging images and unboxing recordings to facilitate faster investigation of transit damage, tampering, or missing-item claims. Genuine claims may nevertheless be reviewed based on other reasonable supporting evidence.

International customers shall be solely responsible for ensuring import permissibility under local laws and for payment of all customs duties, VAT, import taxes, brokerage charges, or regulatory clearances applicable in the destination country.

9. RETURNS & REFUNDS

Returns, exchanges, and refunds shall be governed by the Company’s Return & Refunds Policy available on the Platform.

In the event of any inconsistency between these Terms and the Return & Refund Policy, the Company reserves the right to interpret and apply the policy in accordance with applicable law and the intended commercial nature of the product category.

Products exhibiting verified manufacturing defects may qualify for repair, replacement, exchange, or refund at the Company’s discretion, subject to applicable law.

Natural leather characteristics, subjective preferences, leather odour, grain variation, patina development, softening, colour variation, texture variation, or normal wear arising from intended use shall not constitute manufacturing defects.

10. INTELLECTUAL PROPERTY

The Gärrten name, logos, product designs, product photography, website layouts, packaging designs, visual identities, and associated brand assets constitute proprietary intellectual property of the Company.

No content from the Platform may be copied, reproduced, distributed, imitated, republished, uploaded, transmitted, commercially exploited, or otherwise used without prior written authorization from the Company.

Products purchased from the Platform are intended for personal end-use consumption and may not be commercially resold without prior written authorization from the Company.

11. USER CONTENT & REVIEWS

Users may voluntarily submit reviews, photographs, testimonials, or other content on the Platform.

By submitting such content, you grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, or distribute such content for operational, marketing, promotional, or informational purposes.

Reviews may be moderated for spam, abuse, unlawful content, fake submissions, or irrelevant material.

12. THIRD-PARTY SERVICES

The Platform may contain links to third-party websites, payment gateways, logistics providers, or external services.

Use of such third-party services shall additionally be governed by their respective terms and policies. The Company shall not be responsible for the acts, omissions, or content of third-party services.

13. DATA PRIVACY

The Platform is not directed toward minors and users under the age of eighteen (18) years are not permitted to transact independently on the Platform.

The Company processes personal data in accordance with applicable Indian law. Personal data provided for placing or fulfilling an order may be processed for that specified purpose, customer support, related transactional communications, fraud prevention, and compliance with legal obligations. Where consent is required under applicable law, it shall be obtained through an appropriate notice and clear affirmative action. Further information is available in the Privacy Policy.

14. DISCLAIMER OF WARRANTIES

To the maximum extent permitted under applicable law, the Platform and all products and services are provided on an “as available” and “as is” basis.

The Company does not warrant that:

• the Platform will be uninterrupted or error-free;
• product images will perfectly match actual appearance;
• delivery timelines will always be met; or
• the Platform will remain continuously available.

Nothing in these Terms shall exclude liability arising from fraud, wilful misconduct, or gross negligence to the extent prohibited under applicable law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, customs delays, payment gateway disruptions, or third-party logistics failures.

The aggregate liability of the Company arising from any transaction shall not exceed the value of the product purchased in the relevant order.

16. FORCE MAJEURE

The Company shall not be liable for delays or failures arising from events beyond reasonable operational control including pandemics, cyber incidents, carrier disruptions, customs embargoes, strikes, governmental restrictions, severe weather conditions, infrastructure failures, raw material shortages, or utility failures.

17. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by the laws of India.

The Parties shall endeavour to resolve disputes amicably. Subject to applicable consumer rights under law, unresolved disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be Jodhpur, Rajasthan, India.

Courts located at Jodhpur, Rajasthan shall have jurisdiction subject to applicable law.

18. STATUTORY CONSUMER RIGHTS

Nothing contained in these Terms shall restrict or waive any non-waivable statutory rights available to consumers under applicable law.

19. MODIFICATION OF TERMS

The Company reserves the right to revise or update these Terms from time to time.

Continued use of the Platform following publication of revised Terms shall constitute acceptance of such revisions.

20. GRIEVANCE OFFICER

Consumer complaints shall be acknowledged within forty-eight (48) hours of receipt and redressed within one (1) month from the date of receipt. Each complaint shall be assigned a ticket or reference number through which its status may be tracked.

Grievance Officer: H. Sidhu

Company/Legal Entity: BALKRS

Registered Address: 35 Golf Course, Ratanada, Jodhpur, Rajasthan - 342011

Email: sidhu@balkrs.com

Phone: +91-7827-230-230

21. NO WAIVER

Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of such provision or any other rights available to the Company under applicable law.

22. SEVERABILITY

If any provision of these Terms is held invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect.

23. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return & Exchange Policy, and other policies expressly referenced herein, constitute the complete and entire agreement between the user and the Company concerning use of the Platform and supersede prior understandings or communications relating thereto.